Privacy Policy

We collect information you provide directly, such as your name, phone number, email address, service address, and booking details. For Partners, we additionally collect business details, GSTIN (if applicable), and uploaded identity/qualification documents. We also collect limited technical data (such as device and usage information) to operate and improve the website.

We use your information to: confirm and fulfil service bookings; assign and coordinate Partners; process payments after service; provide customer support; send service updates and important notices; verify Partner eligibility; and improve our services. We may use feedback and ratings you submit to maintain service quality.

To deliver a service, we share necessary booking details (such as your name, address, contact number and service requirements) with the assigned Partner. We may use trusted third-party providers for storage, communications and analytics, who are required to protect your data. We do not sell your personal information.

Fixigo currently operates on a pay-after-service model. Where digital payments are introduced, payment information is handled by secure third-party payment processors; we do not store full card details on our servers.

Your information is stored on secured infrastructure and protected using reasonable technical and organisational measures, including encryption in transit. While we strive to protect your data, no method of transmission or storage is completely secure.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the website is used. You can control cookies through your browser settings, though some features may not function properly if disabled.

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Partner verification documents are retained as required for compliance.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential communications. To exercise these rights, contact us using the details below.

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. The latest version will be posted on this page with a revised "Last updated" date.

For any privacy-related questions or requests, contact us at support@fixigohomeservices.in or +91 91529 43297 (call or WhatsApp).